South Asian Research Journal of Applied Medical Sciences (SARJAMS)
Volume-2 | Issue-01
Original Research Article
Inpatient Perception on Hospitalization Experience across US 50 States: Analysis of the Historical Series from 2007 To 2014
Szu-Hau Chen, Tsair-Wei Chien, Chen-Ching Tang
Published : Feb. 10, 2020
Abstract
Background: There are many ways to gather and assess patient expectations, experience, and satisfaction, but few use visual representations to report their results on the Google maps and help patients select the best hospitals for consultation. Objectives: To analyze 10-dimensional scores of states in the USA about inpatients’ perceptions of their hospitalization experience to develop a method for analyzing data on the Google maps and getting feedback on the smartphones. Methods: We downloaded HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Services) data from the 2007 to 2014 summary of survey results to study (1) whether the 10 dimensional scores can be combined to determine its unidimensionality using Rasch continuous item responses, (2) what type of trends about inpatient perception on hospitalization experience that can be reported with an individual and an overall base, (3) what an online dashboard that can be designed using the Google maps for comparing results of each US state, and (4) how to demonstrate an online assessment that uses smartphones for gathering perceptions of their hospitalization experience in the future. Results: The ten core dimensional scores of each US state about inpatient hospitalization experience reported by the HCAHPS can be unidimensional. The improvement was evident of inpatient perception on hospitalization experience in the historical series. Online visual representation of the Google maps can be easy to build and allows for real-time identification in comparison with the performance of each state. A smartphone app was designed to get feedback directly from patients. Conclusions: We verified that the 10-dimensional scores reporting patient satisfaction in US states could be a unidimensional scale and use Rasch continuous item responses to show results on the Google maps.